Support and Help Channels
A 60–minutes Ticket Answer Warranty
Our customer help and support staff is working day–and–night to reply to every one of your support tickets. Every single ticket you send out to us shall be taken care of within maximum 60 minutes. If your issue calls for the assistance of one of our administrators, we are going to address the ticket to the technician on duty and will inform you that the problem is under control.
Top–quality Customer Help Service
We provide you with 24 hours a day technical help through a lightning fast ticketing program incorporated into your Control Panel. You can contact us anytime about any of the apps that come pre–configured on your virtual server, such as the chosen Operating System, the server admin panel and our in–house designed Web Site Control Panel.
An Intuitive Help Section
In the Web Site Control Panel that is offered cost–free along with your virtual server, you can easily find a practical Help section, that features all you should learn about running your web pages and software. We have introduced a range of how–to articles and video tutorials that present the important site maintenance duties in an understandable fashion.