Customer Support Channels
A One–Hour Response Guarantee
All your support requests will be dealt with in maximum 1 hour after the trouble ticket or email was submitted. If your issue calls for further assistance from a server admin, we’ll forward the support ticket or the email to the person on duty then leave a note to notify you that more time will be needed for arriving at the optimal solution. And if you take advantage of the Optional Managed Services package, any of the server management tasks included there will be carried out whenever you specify.
A First–Rate Tech Support Service
- We will be online for you 24x7 to answer any enquiries that you may have pertaining to our Web Site Control Panel and any of the applications that we have pre–installed for you on the server. In case you also need assistance tackling server administration procedures, take advantage of our Optional Managed Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus problem troubleshooting and software installation procedures.
An Intuitive Help Area
We have equipped the Web Site Control Panel with a fully detailed knowledge base, which includes in–depth explanations of all its features and functionalities. Furthermore, we have shot in–depth video tutorials that will further teach you how to perform a specific task or resolve a regularly experienced problem. All the instructional articles and the tutorial videos are easily accessible from each section of the Web Site Control Panel through the Help and Videos buttons situated in the upper right corner.