A 99.9% Server Uptime
We have set up our shared hosting system using reliable hardware and heavily customized software. Our administrators have installed a tweaked version of Security–Enhanced Linux on all our servers in order to guarantee maximum protection and reliability. We’ve set up a number of distributed denial–of–service prevention devices combined with powerful firewalls to make sure our network is impregnable and safe.
Our Linux shared hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee stays the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is very important to also set up your own network infrastructure. That’s why we built a custom internal network in each one of our data centers. Relying on topflight Juniper routers and switches, our internal network allows for insanely fast data transfer speeds and is also fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center as well as in our Australia based data center, no matter which hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
While we have given our best to lower all possible risks with our cloud hosting packages and regardless of the fact that we offer first–class technical support, there are occasions when the client is simply not content with what we offer. Or he has to migrate to a more powerful hosting service, such as a virtual private server or even a dedicated hosting server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully happy, we will give you a reimbursement.
24/7 Technical Support
If you have a web hosting company, your tech support engineers are of highest importance. This is why we have conscientiously handpicked a very accomplished team of technical support engineers, each with many years of experience behind his back. Thanks to them, our company offers 24x7 support with all our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are replied to in under 1 hour and our average support ticket response time is well under twenty minutes!