Find out what hosting providers mean when they say "phone support".
Although this is not the mainfactor to identify a trustworthy shared hosting supplier from a bad one or a reseller from an actual supplier, the option to call and consult with a live person is a sign that you aren't working with a one-person service provider and that you can get in touch with somebody every time you're looking for assistance. The phone support for website hosting services may vary from basic to professional, so the problems which can be resolved through a call vary based on the particular company. In most cases, these issues are more basic and feature billing or 1st level technical issues since more difficult matters often need a support ticket where both you and the system administrators can track what is going on with a given situation. Nonetheless, being able to call your service provider will save you considerable time and efforts for the multitude of small things that will eventually appear at the time you manage your web hosting account.
Phone Support in Shared Hosting
Our shared hosting
packages feature phone support fourteen hours per day even on public holidays, so that if you do not have an account yet, you can give us a call and learn more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you will be able to contact the telephone number that is nearer to you. If you're an existing customer, we can assist you timely with all the general and billing matters and with various technical matters so as to save you time and efforts - we are aware of the fact that often it's much easier consult with a live person and get things done right away. Of course, some matters simply cannot be resolved on the phone, so if this is the case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
If you want more information regarding the Linux semi-dedicated hosting
that we offer, you are able to call any of the three support phone lines that we have around the globe - in the United States, Great Britain and Australia. By doing this, you'll be able to check in advance if our solutions will be appropriate for your sites. In case you're already our customer and you have a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours daily about any billing or basic questions. For entirely tech troubles you will need to use our ticketing system and communicate with our tech support as sometroubles just need additional time to be solved, still we will assist you over the phone with a lot of minor technical issues as well, saving you the time and efforts.