If you ever face a problem with your website and are unable to deal with it on your own, ask the respective hosting provider’s client service staff to help you get the website back online. A prompt resolution would be the best scenario, but lots of companies respond within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be quickly resolved, your website may not function satisfactorily or it may not be accessible at all for a long interval, so you may lose prospective clients since it is highly unlikely that anyone will be inclined to revisit a website that is inoperational. Because of this, you have to make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed fashion. If an application update does not go smoothly or if you delete something mistakenly, for example, the site should be restored swiftly in order to prevent protracted unavailability.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting offer a sixty-minute reply guarantee, which suggests that irrespective of what enquiry or issue you may have, we will always be there to assist you. In reality, it rarely takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both pre-sales and technical matters. Our support engineers will be at your disposal 24-7, even on official holidays and weekends, which suggests that you will get immediate assistance whenever you need it. We realize exactly how precious time can be, so by the time we respond to your email or trouble ticket, we’ll have investigated the matter and, if we haven’t discovered a solution, we will provide you with more details on what you need to do on your end, when the circumstances demand it. With our support service, you can be sure that there will be someone to assist you instantly, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we know precisely how important it is to receive swift help, we promise that you’ll never have to wait around for more than 1 hour to get an answer to any ticket that you post via your semi-dedicated server CP. As a matter of fact, you will seldom have to wait for more than twenty-thirty minutes and this is valid for any query irrespective of its nature – technical, general or billing. What’s more, our customer and tech support team is on duty night and day, which is why even if you submit a ticket during public holidays, you’ll always get a lightning-fast response, which will contain the answer to a question, the solution to a problem or the details necessary to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to spend a whole day hanging around waiting for an answer like you would with plenty of other companies.