A live chat is one of the methods of communication provided by some website hosting suppliers as a part of their support services. Depending on the supplier, the chat can be used for pre-sales, billing and/or tech support. This way of communication is faster as compared to a support ticket and it'll make it much less likely to misspell or misunderstand something in comparison to a call with a representative. Furthermore, if the issue that you experience requires some time to be investigated and dealt with, you can do something else at the same time instead of just waiting, as you'd have to do when you call. You can also employ a live chat support service without charge as long as you have Internet accessibility even if your website hosting supplier is situated in another country and they don't have a local phone number that you can call.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, we offer live chat support as well. You will be able to get in touch with us every single day, which includes weekends and holidays, and we will give you more information about the Linux shared hosting
that we provide if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly technical issues you need to open a trouble ticket to our technical assistance team, since such matters will require additional time to be taken care of, you can still get in touch with us on the live chat for some technical information. For instance, we are able to assist you to set up an email address in your e-mail client or troubleshoot various problems, saving you lots of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is online every day, even on holidays and weekends. It is the best way to find out more details about our Linux semi-dedicated hosting
in case you don't have an account yet or to have an issue resolved if you are a client and our customer support representatives will help you in real time no matter what time of the day you join the chat. In case you are unsure which package is more appropriate for your websites, in case you need a piece of advice whether you should obtain a particular upgrade and how to obtain it or if you've got troubles installing an email account on your computer system, you can get in touch with us and we will give you the required information instantly. The live chat is available even after our telephone lines go off for the day, so when you have an account with us, you can be certain that you will always receive quick help with any kind of question or trouble that comes up.