In case you’ve bought a hosting plan and you have certain inquiries with regards to a given feature/function, or in case you have confronted some issue and you require assistance, you should be able to contact the respective client care staff. All hosting providers use a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, due to the fact that the most effective way to tackle an issue most often is to send a ticket. This communication method makes the replies sent by both sides easy to track and enables the customer care staff representatives to escalate the problem in case, for example, a server admin needs to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you have to use no less than 2 different accounts to touch base with the tech support staff and to actually manage the hosting space. Constantly switching between different accounts could be a drag, not to mention the fact that it requires quite a long time for most hosting companies to respond to ticket requests.
Integrated Ticketing System in Shared Hosting
With a shared hosting
from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while browsing through your website files or editing various account settings. The ticketing system is being monitored 24x7 by our client support team representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain support. In contrast with certain hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information in regards to any billing or technical issue. Moreover, you can read a variety of educative articles, which will help you fix the commonest difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting
, was designed with one objective in mind – that you should be able to manage everything associated with your semi-dedicated account in one single place and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or experience an issue, you can get in touch with our client support staff straight away without the need to sign into a totally different admin interface. You can browse through your files or check various settings in your account whilst submitting a new ticket or reading the answer to an older one. In case you have a lot of tickets and you would like to track down a given one, you can make use of the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get an answer within the hour irrespective of the nature of your query or problem.