24/7 Customer Support
Discover more about what ‘customer support’ signifies in the web hosting world and about the various support forms.
The client support that you will receive from your shared hosting company is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an active account. Prompt and correct information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a real website hosting provider and not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it can't access them immediately, it is quite possible that you'll wait for a couple of days in order to get an answer to any query, so your websites may stay offline for ages. In comparison, a supplier that provides various means of communication and has a technical support staff that is available any time can assist you right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
All of our Linux shared hosting
offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our web hosting services well before you make an order or you are a current customer and you have any kind of question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any troubles which need additional time to investigate and fix. In contrast to various other website hosting service providers, our trouble tickets have a warranted maximum reply time of just 1 hour, thus whatever the issue is, it'll be resolved on time and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting
that we provide include 24/7 customer and tech support, so regardless of what problem you experience, you will be able to contact us and we will assist you right away. The guaranteed answer time for each email or support ticket that you open via your Hepsia website hosting Control Panel is just one hour; the actual reply time rarely exceeds twenty minutes. Furthermore, we have telephone support with multiple local numbers globally and a live chat, which means that you're able to get in touch with us and get additional info about our solutions even if you do not have an account yet. We're able to assist you with any question or a difficulty you may have - payment methods, plan specifications, email configuration, hosting account settings, and so on. If you use our services, you will never have a scenario where you have to wait for a couple of days to get a problem resolved like you will need to do with lots of other suppliers.
24/7 Customer Support in Dedicated Servers Hosting
When you buy a dedicated server
from us, you will be able to get in touch with us at any time using different channels and the maximum time that you'll need to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we will support you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you can open a ticket through the Help section of your billing Control Panel or you could send us an email message. If you have any kind of basic questions or you'd like to learn more about our services before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries around the world. If you need assistance with third-party software that you can't set up or operate properly, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.